POLICIES

PRIVACY POLICY

This Privacy Policy explains how NorthWest collects, uses, stores and protects personal information when you visit our website, contact us, subscribe to communications or purchase products from us.

By using our website, you acknowledge that your personal information may be processed in accordance with this Privacy Policy and applicable laws.

Information We May Collect

• Name and contact information.
• Email address.
• Shipping and billing information.
• Order and transaction information.
• Information provided when contacting NorthWest.
• Website usage and technical information.
• Information collected through cookies or similar technologies.

How We May Use Information

NorthWest may use personal information to process orders, communicate with customers, provide customer support, improve our website and services, prevent fraud, comply with legal obligations and send communications where permitted by law.

Business Information

COOKIE POLICY

NorthWest may use cookies and similar technologies to help our website function, remember preferences, understand website usage and improve the visitor experience.

What Are Cookies?

Cookies are small text files that may be stored on your device when you visit a website. They can help websites remember information about your visit.

Types of Cookies

• Strictly Necessary Cookies: Cookies required for essential website functions.
• Preference Cookies: Cookies used to remember settings or choices.
• Analytics Cookies: Cookies used to understand how visitors use the website.
• Marketing Cookies: Cookies that may be used for marketing or advertising purposes where applicable.

Managing Cookies

You can manage, block or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

TERMS AND CONDITIONS

These Terms and Conditions govern your use of the NorthWest website and, where applicable, the purchase of products offered through our website.

Use of the Website

You agree to use this website lawfully and not to misuse, interfere with or attempt to gain unauthorized access to the website or its systems.

Products and Availability

We aim to provide accurate product descriptions, prices and availability information. However, errors may occasionally occur. Product availability is not guaranteed until an order has been accepted and processed.

Pricing

Prices displayed on the website may change where legally permitted. Applicable shipping charges, taxes, duties or other costs will be communicated during the purchasing process where applicable.

Orders

NorthWest reserves the right to refuse or cancel an order where permitted by applicable law, including in cases involving suspected fraud, unauthorized activity, pricing errors or product availability issues.

Intellectual Property

Unless otherwise stated, the NorthWest name, branding, designs, logos, graphics, photographs and other website content may be protected by applicable intellectual property laws and may not be copied or used without permission.

GDPR / PERSONAL DATA PROTECTION POLICY

As NorthWest is based in Romania, personal data may be processed in accordance with applicable European Union and Romanian data protection requirements, including the General Data Protection Regulation (GDPR), where applicable.

Legal Basis for Processing

Depending on the circumstances, personal data may be processed because it is necessary to perform a contract, comply with a legal obligation, pursue legitimate interests or because you have provided valid consent.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion of personal data.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

Data Retention

NorthWest will aim to retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting or dispute resolution requirements.

Data Security

We take reasonable technical and organizational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Privacy Contact

RETURN AND REFUND POLICY

If you are eligible to return an item under applicable consumer protection law, please contact NorthWest using the contact details provided below.

Right of Withdrawal

Where the applicable legal right of withdrawal applies, consumers may generally have a period of 14 days to withdraw from an eligible distance purchase without giving a reason, subject to applicable legal exceptions and conditions.

Condition of Returned Goods

Customers should handle products only to the extent necessary to inspect their nature, characteristics and functioning. A customer may be responsible for a reduction in value resulting from handling beyond what is necessary for such inspection, where applicable law permits.

Exceptions

Some products may be excluded from the right of withdrawal where applicable law provides an exception, including certain personalized or custom-made products and certain sealed products that cannot be returned for health or hygiene reasons after unsealing.

Refunds

Where a withdrawal or return is valid, refunds will be processed in accordance with applicable law. Refund timing may depend on when NorthWest receives the returned goods or evidence that they have been sent back, where applicable.

SHIPPING AND DELIVERY POLICY

NorthWest aims to process and ship orders within the estimated processing times communicated on the website or during checkout.

Order Processing

Orders may require processing before shipment. Processing times may vary during product launches, sales, holidays or periods of high demand.

Delivery Estimates

Delivery estimates may depend on the destination, shipping method, carrier and other factors. Delays caused by carriers, customs authorities or events outside our reasonable control may occur.

Shipping Costs

Applicable shipping costs will be displayed during checkout before you complete your order.

International Orders

Customers outside Romania may be responsible for customs duties, import taxes or other charges imposed by their destination country, unless otherwise stated during the purchasing process.

Delivery Problems

If your order appears to be delayed, damaged or lost, please contact NorthWest and include your order details so that the issue can be investigated.

CANCELLATION AND WITHDRAWAL POLICY

You may contact NorthWest to request cancellation of an order. We cannot guarantee that a cancellation request can be accepted once an order has been processed or shipped.

Order Cancellation

To request cancellation, please contact us as soon as possible and include your name and order number.

Withdrawal from a Distance Purchase

Where applicable, consumers may have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to the applicable conditions and legal exceptions.

Nothing in this policy is intended to remove or limit consumer rights that cannot legally be excluded.

Withdrawal Request

To notify NorthWest that you wish to withdraw from an eligible purchase, you may contact us by email with a clear statement of your decision to withdraw.

Model Withdrawal Form

COMPLAINTS AND DISPUTE RESOLUTION POLICY

NorthWest aims to handle customer complaints fairly and efficiently.

Submitting a Complaint

Please contact us by email and include your name, contact details, order number where applicable and a clear description of the issue.

Dispute Resolution

We encourage customers to contact NorthWest first so that we can attempt to resolve concerns directly. Where a dispute cannot be resolved directly, consumers may have access to relevant consumer protection bodies, alternative dispute resolution procedures or courts, depending on applicable law.

Applicable Law

The applicable law and jurisdiction may depend on the customer's country of residence, the nature of the transaction and mandatory consumer protection rules. Nothing in these policies is intended to remove mandatory rights granted to consumers under applicable law.

CONTACT NORTHWEST

If you have questions about these policies, your order, returns, cancellation or personal data, please contact NorthWest.